<transcy>DELIVERY</transcy>

Shipments are supported by the carrier The post office which provides transport to the delivery address indicated by the consumer.

The consumer undertakes to indicate to ISLANDTEA an address to which delivery can be made. In the event of an unclaimed package or an incomplete address resulting in the impossibility of delivery by the carrier, the consumer will have to pay the delivery costs corresponding to the re-shipment of his order.
No refund will be made in these two cases .

TREATMENT STATUS


The processing status corresponds to the progress of your order:
- Not confirmed : Order being processed / shipped
- Confirmed : Shipped

When shipping, the consumer will receive a shipping email or SMS with a tracking number in order to follow the delivery steps.

In case, the non receipt of it, the tracking number is available on the customer area of the ISLANDTEA site

DEADLINES DELIVERY

The delivery time includes preparation time, shipping and delivery.
The delivery time for a CLASSIC ORDER is :
- 3 and 7 working days in France
- 5 to 10 working days Internationally (including DOM-TOM)

The delivery time for a PRE-ORDER is:
- 20 to 30 working days in France
- 30 to 40 working days at the International

The processing time is longer because it is artisanal and non-industrial manufacturing
When you place a pre-order, you accept this delay so no refund is possible.

Delivery times are approximate and depend on the postal service.

Deliveries are made by registered letters or Colissimo.

Please note, delivery times are given for information only and are counted in WORKING days. A delay in delivery cannot justify an order cancellation, we are not responsible for delays in the event of school holidays, strikes, frost, fire, storm, flood.

The ISLANDTEA company and the carriers being separate and independent entities, ISLANDTEA cannot be held responsible for any delay, delivery error, theft or loss of packages attributable to Laposte.

In the event of a postal theft, please refer to the FAQ section of our site in order to file a possible claim with the carrier.